Refund Policy

Last updated: October 24, 2026

This policy applies to the following websites, all operated by Story Foundry Limited: pulptale.com and pulpdrama.com.

This Refund Policy applies to memberships, coin purchases, coins and early access on the websites listed above (the "Service"), operated by Story Foundry Limited, and supplements our Terms of Service. Payments are processed by our payment provider as the reseller and merchant of record, and any refund is issued back to the original payment method through the processor that took the payment.

1. What You Are Buying

1.1 Membership is delivered digitally and starts immediately; coins you buy are added to your account as soon as your payment is confirmed. By completing a purchase, you acknowledge that access to locked chapters (or your coins) begins right away and, subject to Section 2, you consent to immediate delivery, which affects your withdrawal rights where applicable under local law.

1.2 Automatic renewal. Subscriptions renew automatically at the standard price until cancelled; cancel anytime from your account page and access continues to the end of the paid period. Coin purchases are one-time payments and do not renew.

2. Refund Eligibility

2.1 First Billing Period, Nothing Read

If you have not opened any locked chapter, you may request a full refund of your first charge within 48 hours of that charge. We consider a chapter "opened" when our systems record a read event for a locked chapter on your account.

2.2 Renewals

A renewal charge may be refunded in full if you request it within 7 days of the charge and you have not opened any locked chapter since that charge. Cancelling before the renewal date avoids the charge altogether and is always the cheaper route.

2.3 Used Memberships

Once you have opened a locked chapter in a paid period, that period is considered used and is non-refundable, except as required by Section 2.4 or applicable law.

2.4 Exceptions — Always Eligible for Refund or Remedy

Regardless of what you have read, you are entitled to a refund or free replacement if:

• The Content is materially defective (for example, chapters fail to load, more than 20% of a story's text is missing, or a story is substantially different from what was advertised).
• You were charged in error, including duplicate charges.
• The purchase was made fraudulently using your payment method without your authorization (subject to the payment processor's fraud investigation).
• Applicable consumer protection law in your jurisdiction grants a non-waivable right to a refund or withdrawal.

2.5 Mandatory Statutory Rights

Nothing in this Policy limits any non-waivable statutory refund or withdrawal right you have under the law of your country of residence (for example, EU/UK consumer rights or California's automatic renewal law where applicable). Where this Policy conflicts with such a right, the statutory right controls.

2.6 Coin purchases

Coins you buy are added to your account as soon as your payment is confirmed. If you have not spent any coins from a coin pack, you may request a full refund of that pack within 14 days of the purchase.

A partial refund does not take back any coins. Once cumulative confirmed refunds reach the amount actually received for a coin purchase, or a chargeback on it is decided against you, we take back the coins from that purchase that you have not spent, including its first-purchase bonus, and the chapters you unlocked with coins from that purchase become locked again. Coins from other purchases or rewards that you spent on those chapters are returned to your balance with their original expiry date. This never takes your balance below zero, and other purchases and rewards remain unaffected. The statutory rights and remedies in Sections 2.4 and 2.5 still apply.

2.7 Coins

Coins cannot be redeemed for cash and are non-transferable. A first-purchase bonus is added only to the first coin purchase on your account that completes. Coins you buy, including any first-purchase bonus added with them, never expire. Coins given for daily check-ins or for a monthly membership, and bonus coins we grant you, expire at 00:00 UTC, 7 days after the day you receive them. If coins are returned to you, they keep their original expiry date; expired coins do not become usable again. A chapter you unlock with coins stays readable for as long as the story remains on the Service; deleting your account gives up your coin balance and your unlocked chapters.

2.8 Early access

Spending coins on early access opens the eligible story before its public release date. A membership or a coin unlock is still required for paid chapters. Early access does not include future stories or a subscription. Contact us if access is not delivered or content is defective; the mandatory rights in Sections 2.4 and 2.5 remain available.

3. How to Request a Refund

3.1 Submit a request to support@pulptale.com within the applicable window, including your account email, the transaction ID, and the reason for the request.

3.2 We aim to respond within 3 business days. If approved, the refund is issued to your original payment method and may take 10 business days to appear, depending on your bank or card issuer.

4. Disputed Charges and Chargebacks

4.1 If you believe you were charged incorrectly, please contact us at support@pulptale.com before filing a chargeback with your bank or payment processor, so we can investigate and resolve the issue directly.

4.2 If a chargeback is filed, we may suspend the associated account pending resolution and will provide transaction records to the payment processor as part of the dispute process.

4.3 Accounts found to have abused the refund or chargeback process (for example, repeated refund requests after reading a full story) may be suspended or restricted from future purchases, at our discretion and subject to applicable law.

5. Cancelling a Membership

5.1 You can cancel from your account page at any time. Cancellation takes effect at the end of the period you have already paid for; you keep access until then.

5.2 Cancelling stops future charges. It does not, by itself, refund the current period, which remains governed by Section 2.

6. Currency and Fees

Refunds are issued in the original currency and amount charged, less any non-recoverable third-party processing fees where permitted by law and disclosed by the payment processor.

7. Changes to This Policy

We may update this Refund Policy from time to time; the version in effect at the time of your purchase governs that purchase, unless a later version is required to apply by law.

8. Contact

Questions about refunds: support@pulptale.com.